Yes, you can keep your existing account from Nova Rock 2023 and use it again at Nova Rock 2024.

Your personal account is your digital wallet at the festival. You can use it to top up your cashless balance in advance, view your transactions and your current balance at any time, as well as apply for your remaining balance to be transferred back (pay out) after the festival. Upon receipt, your account will be automatically linked to your cashless chip attached to your festival wristband, and you can get started right away. By charging online in advance, you save valuable time on site and charging at the charging stations at the festival.

Creating your personal account is very easy and only takes a few minutes. To do this, go to www.novarock.at/cashless or to the Nova Rock app and enter your personal data. Then link your account to your festival pass or day ticket and top up your cashless credit conveniently from home.

As soon as you have entered your personal data at www.novarock.at/cashless or in the Nova Rock app, you can link your ticket to your personal account. Enter your ticket barcode and your account will be linked to your ticket. The barcode is on your ticket, regardless of whether you bought it online and printed it out, or bought it physically at an official advance booking office. Click HERE  to see where the ticket code is located.

The barcode is on your ticket, regardless of whether you bought it online and printed it out, or bought it physically at an official advance booking office. Click HERE to see where the ticket code is located.

After you have created your personal account and linked it to your ticket, you can easily top up cashless credit online. To do this, select the desired amount in your account that you would like to top up and a payment method. After the payment has been completed, the credit will automatically be stored in your account and be visible to you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your pre-loaded credit will automatically be transferred from your cashless chip to your festival wristband recognized and is available to you immediately. If you prefer to top up your credit on site at the festival, you can top up your credit at the charging stations. Please note, however, that there may be longer waiting times at the stations at the festival and you can get through online charging saves valuable time.

ATTENTION: When paying with a debit or credit card, it is necessary under the legal AUTHENTICATION OBLIGATION to confirm the payment via the mobile phone app or browser portal of the payment provider.

Whenever you pay with your cashless chip at the festival, you can have our staff show you your current balance. You can also check your current balance at any time in your personal account at www.novarock.at/cashless or in the Nova Rock app and see all the transactions you have made. Or you can check your credit at the charging stations on the festival site. However, please note that there may be longer waiting times at the stations during the festival.

Cash and other payment methods (debit and credit cards) will not be accepted throughout the festival (except for early camping fee, waste contribution & shuttle busses). Payment is made exclusively with the cashless system, or rather the cashless chip attached to your festival wristband. You can use it to pay at all bars, food trucks, merchandise stands, etc.

No cash or other payment methods (debit & credit cards, etc.) will be accepted throughout the festival (except for early camping fee, waste contribution & shuttle busses). Payment is made exclusively with the cashless system, or rather the cashless chip attached to your festival wristband.

Cashless credit is only topped up in € EURO. If you top up cashless credit online in a different currency in advance because you have a foreign bank account or a credit card in a different currency, or live in a country that uses a different currency, your bank/credit card exchange fee will apply. In this case, please inform yourself in advance at your bank/credit card company. 

When pre-loading cashless credit, the minimum is €50 and the maximum you can top up is €500. This means that you can decide which amount corresponds to your budget and have full control over your expenses at the festival.

As soon as you arrive at the festival site, you should ideally have already completed the following 3 steps: 1) created your personal account, 2) linked your ticket to it, and 3) topped up your cashless credit online. All you need now is your festival wristband with your cashless chip. You will receive your wristband from our staff at the festival entrance (check-in/band tent) as soon as your valid ticket has been scanned. Your personal account and your previously loaded credit are automatically recognized by your chip and you can start right away.

You can top up cashless credit in your personal account at any time. Choose the amount you want to top up and a payment method. After the payment is completed, the credit is automatically saved in your account and visible to you. As soon as you arrive at the festival entrance and your ticket has been scanned, you will receive your festival wristband with your cashless chip attached. Your personal account and your pre-loaded credit are automatically recognized by your cashless chip on your festival wristband and are available to you immediately. If you prefer to top up your credit on site at the festival, you can top up your credit at the charging stations. However, please note that there may be longer waiting times at the stations during the festival and that you save valuable time by topping up online.

Yes, that is possible. However, if you have already topped up cashless credit, this will remain linked to your ticket code. If you do not want to transfer your credit to the person to whom you are giving the ticket, please contact cashless@novamusic.at and provide the following data:

First name:
Last name:
E-mail address of your personal account:
Amount of credit that you want to withdraw:
Your payment method:
IBAN:
BIC:

Please note that the return transfer can take up to 14 working days, and don't pass on your ticket until we give you the okay!

No, to create your personal account you need your email address and a valid festival pass or day ticket.

As soon as you have created your personal account, link your day ticket, which you will redeem first. Example: If you have a day ticket for Friday and a day ticket for Saturday, link Friday's ticket. At the entrance to the festival you will then receive your festival wristband with your cashless chip and the cashless credit (if available) that you have preloaded online is immediately available to you. If you then pick up your new festival wristband with a new cashless chip from the wristband issue on Saturday, you can also link this to your personal account. That means your new festival wristband is then linked to your account in addition to your wristband from Friday. To link your new festival wristband, go to "Add to wallet" in your personal account and enter the chip tag (six-digit letter code that is on the underside of your cashless chip on the festival wristband) and your new wristband is already linked. If you still have remaining credit on your festival wristband from Friday, you can have this paid out at the cashless stations on the festival site.

ATTENTION: The remaining credit from your first band is not automatically transferred to your new wristband (new wallet). In order to be able to pay with the new band, you have to top up cashless credit in your personal account or at the top-up stations on the festival grounds.

You can easily create your personal account at www.novarock.at/cashless or in the Nova Rock App and link it to your ticket by entering your ticket barcode.

The barcode is on your ticket, regardless of whether you bought it online and printed it out, or bought it physically at a presale point. Click HERE to see where the ticket code is.

However, since this is a ticket that was not purchased directly from one of our official ticket sales offices, we cannot guarantee the validity of the ticket. That's why we advise against private purchases and ask you to buy your ticket at the official advance booking offices (see www.novarock.at/tickets).

If you are on the guest list, you will receive all the information you need to access and download your ticket via e-mail. As soon as you have received your guest list ticket, you can create your personal account at www.novarock.at/cashless and specify it of your ticket barcode with your ticket.

If you have not received any information via email, please contact our social media team via Facebook or Instagram.

ATTENTION: There is NO possibility to have your remaining balance paid out in CASH on site! Your remaining balance is paid out exclusively ONLINE at www.novarock.at/cashless or in the Nova Rock app. To do this, apply for the transfer back (Pay Out) of your remaining credit in your personal account. It is possible to apply for the return transfer from June 18th 2024, 12:00 p.m. Please note that the return transfer can take up to 14 working days. There are no additional fees for the withdrawal.

After the festival, you can easily request a refund of your remaining credit in your personal account. It is possible to apply for the return transfer from June 18th 2024, 12:00 p.m. Please note that the return transfer can take up to 14 working days. There are no additional fees for the withdrawal. There is no minimum remaining balance to request a refund.

Refunds are open from June 18th 2024, 12:00 p.m. Please note that the return transfer can take up to 14 working days. There are no withdrawal fees. There is no minimum remaining balance to request a refund.

You can apply for the return transfer from June 18th, 2024, 12:00 p.m. and until July 31st, 2024, 11:59 p.m. in your personal account. Please note that the return transfer can take up to 14 working days. There are no additional fees for the withdrawal.